Booking Policy

Iron Minds Coaching – Booking Policy

At Iron Minds Coaching, we aim to deliver a professional, structured, and respectful coaching experience for all clients. To help us maintain high standards and ensure fairness for everyone, the following booking policy applies:

Session Bookings

• All personal training sessions (1:1 or 1:2) must be booked in advance via the Iron Minds booking system or directly with your coach.

• Sessions are subject to availability and operate on a first-come, first-served basis.

• Block bookings and packages must be used within the agreed timeframe (e.g., 4, 6, or 12 weeks depending on your plan).

Payments

• All sessions or packages must be paid for in full prior to your first booking unless otherwise agreed.

• Payments are non-transferable and non-refundable except in exceptional circumstances, at the coach’s discretion.

Rescheduling & Cancellations

• We require at least 12 hours’ notice to cancel or reschedule a session.

• Sessions cancelled with less than 12 hours’ notice will be charged in full or deducted from your package.

• No-shows will be treated as a late cancellation.

Lateness

• If you are late, your session will still end at the scheduled time.

• If you are more than 15 minutes late without notice, the session may be cancelled and considered forfeited.

Coach Cancellations

• In the rare event that your coach needs to cancel or reschedule a session, as much notice as possible will be given and the session will be rebooked at a suitable time.

Emergency Exceptions

• We understand that emergencies happen. In genuine cases, flexibility may be offered at the discretion of the coach. However, repeated late cancellations may not be accommodated.

Your time, commitment, and consistency matter. This policy is here to protect your progress and ensure we both get the most out of your coaching journey.